FAQs

Due to the hygienic nature of some of our products, returns and exchanges of baby teething products cannot be accepted. If you have any product issues that you would like to discuss, please go to the Shipping and Returns page for additional information before reaching out. 

What does the Pre-Order category mean?

A Pre-Order is an order placed for an item that we do not have in stock yet. These items may be popular or hard to get and may be currently in production or awaiting to be re-stocked. This means that these items are not immediately ready to ship (RTS) and by pre-ordering, this reserves your order in line to ship as soon as they are available. Pre-order items usually take longer to ship, so please, be patient! Some items may take up to 6-8 weeks to ship depending on availability.

Release dates and shipment dates are subject to change at any time. Discounts and refunds are not available if the release date gets changed or shipping is delayed. Refunds will only occur if the item is no longer available. Refunds are not offered due to any delay that may affect holiday purchases.

I ordered an item that was RTS (Ready to Ship) and also a Pre-Order item. Will they ship separately?

We will ship your order once all items are available in order to decrease environmental emissions and reduce shipping costs to the customer. If there is preference to have them shipped separately, a second invoice for shipping will be sent. For more information regarding our shipping practices, please review our Shipping and Return Policy. Exceptions are tumblers, t-shirts, and other apparel. Some items are made on demand and will come in a separate shipment.

What does Turn Around Time (TAT) mean?

Turn around time is the time after the invoice is paid, to how long it will take to ship. This does not include shipping time. While we strive to stay within our designated turn around time, there may be instances beyond our control that could extend them.

My order was lost or stolen, will you replace it?

We are not be responsible for lost or returned packages. Please double and triple check your address to ensure it is correct. 

Packages that are marked as delivered, but are “not received” are generally easy to track down. Please check with your neighbors, next to your porch, or your back door -- sometimes they’re tricky. Your local post office can check the GPS geo-tag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end. We can assist with any USPS claims to try and assist you in getting your package!

What if the item I receive is damaged or faulty?

We work hard to ensure all items sold are of the highest quality. However, if you have concerns with a damaged or faulty item, please email us through the Get in Touch page immediately upon receiving your item so that we can urgently review the matter for you!

Don't see your question listed?

Email is the best way to get in touch with us - Send us a message on our Get in Touch page and we'll get try our best to get back to you within 24-48 business hours, Monday through Friday only.